I went to get a prescription refilled for my son today. I didn’t get it filled because of the Insurance Company — Blue Cross and Blue Shield of Alabama. They have him listed as a her and wouldn’t fill the prescription. (There are further complications but that’s the gist of it.) I called customer service, which, if you aren’t angry before calling by the time you get through the voice message menu selection tree, you are by the time you can actually speak to a human. The customer service rep was friendly and told me that they had updated their error. He also explained that it would not be updated in the computer until tomorrow so he gave me a number to have the pharmacist call to have them override the error. The pharmacist was helpful, the BC/BS pharmacy help line was not. The folks at Blue Cross refused to do what their customer service rep told me they would and would not even discuss it but kept trying to get off the phone before the pharmacist could explain the situation. She wouldn’t speak to me, she doesn’t talk to cardholders.
Reminds me of an old Saturday Night Live skit with Lily Tomlin playing Ernestine the operator doing a commercial for the phone company, the slogan was ‘We don’t care. We don’t have to. We’re the Phone Company.’